$10 OFF YOUR FIRST ORDER - PROMO CODE NEW10
TERMS OF USE
Basic concepts:
User - an individual, a visitor to the Site, accepting the terms of this Agreement and wishing to place Orders on the site faceyoga.moscow
Buyer - the User who placed the Order on faceyoga.moscow
Seller - Name LLC "DALI", TIN 7743258154, KPP 774301001, Account (₽)
40702810601500020496, Moscow, BIK 044525999, Corr. account 30101810845250000999, Jur. Address: Leningradskoe shosse, 56 of 6, room 2, room 13
Online store - an Internet site owned by the Seller, located on the Internet at faceyoga.moscow, where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Goods to the Buyers.
Website: faceyoga.moscow
The product is genuine high-quality cosmetics^ presented for sale on the Seller's Website.
Order - a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer and the Goods selected on the Site.
1. General Provisions:
1.1 The Seller sells the Goods through an online store at faceyoga.moscow
1.2 When ordering Goods through the Online Store, the User agrees to the terms of sale of the Goods set forth below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement), the User is obliged to stop using the service and leave the site faceyoga.moscow
1.3 These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Clause 2 of Article 43 7 of the Civil Code of the Russian Federation.
1.4 The User agrees to the Terms of Sale of Goods automatically by placing an order or registering on the Seller's website.
1.5 The Agreement may be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force after 10 (ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
1.6 The Agreement comes into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order when the Buyer places the Order without authorization on the Site. Seller or from the moment of registration of the User on the Site faceyoga.moscow
2. Subject of the agreement:
2.1 The subject of this Agreement is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, the Goods presented in the online store catalog at faceyoga.moscow
2.2 This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.
3. Registration on the site
3.1. Registration on the Site is carried out at faceyoga.moscow through the registration form
3.2 Registration on the Site is not obligatory for placing an Order, since an order by phone and a “quick order” are provided.
3.3 The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4 The user undertakes not to disclose to third parties the login and password specified by him during registration. If the User has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the Seller about this by sending an appropriate e-mail to info@faceyoga.moscow
4. Product and purchase procedure
4.1 The Seller ensures the availability of the Goods presented on the Site in its warehouse. The photographs accompanying the Product are merely illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. For clarification and information on the Goods, the Buyer must contact the Customer Support Service via a free hotline.
4.2 All products are certified and fully comply with all norms and quality standards, confirmed by the relevant documents (Certificate of Conformity or Declaration of Conformity).
4.3 If the Goods ordered by the Buyer are not in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Buyer by sending an appropriate e-mail to the address specified by the Buyer during registration, or by calling the Seller's Call Center operator.
4.4 In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid for.
4.5 The Seller has the right to cancel the Buyer's Orders, which include the Goods, which the Buyer has previously refused, indicating reasons not related to the presence of defects in these Goods.
4.6 The Seller has the right to refuse to place an Order without explaining the reason for the refusal.
4.7 To place an order, after clicking the "Add to cart" button in the product card, go to the cart, indicate the required number of copies of each product and click on the "Place an order" button. Then, in the proposed form, you need to fill in the contact details, indicate the method and address of delivery and click on the "Place an order" button. In the third step of placing an order, you must pay for the order through the external e-POS service, if a non-cash payment method was selected.
4.8 The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.
4.9 After placing an Order on the Site, the Buyer is provided with information about the expected delivery date by sending an electronic message to the address specified by the Buyer during registration, or by phone. The manager servicing this Order specifies the details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
4.10 The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by the manager servicing the Order by e-mail, sms and / or during a control call to the Buyer.
5. Delivery
5.1 The methods of delivery of the Goods are indicated on the Site in the "Delivery" section
5.2 The territory of delivery of the Goods presented on the Site is limited to Moscow
5.3 Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
5.4 Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid in cash by the above persons, the Order may be handed over to a person who can provide information about the Order (consignment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
5.5 In order to avoid cases of fraud, as well as to fulfill the assumed obligations specified in clause 5. of this Agreement, upon delivery of a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the order receipt. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3.).
5.6 The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
5.7 The cost of delivery of each Order is calculated individually, based on the weight of the Goods, the region and method of delivery, as well as (if necessary) the form of payment, and is indicated on the Site at the last stage of placing the Order.
5.8 The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or the Goods are received by the Recipient at the post office or at the post office. Upon receipt of the Order at the post office, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open it in the presence of Russian Post employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the event that there are claims to the delivered Goods (underinvestment, insertion of the Goods other than the item indicated in the inventory, manufacturing defects, other claims), at the direction of the Recipient, the employees of the Russian Post draw up a Statement of Identified Inconsistencies. If the Recipient has not filed claims in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods. In the event of the return of the Goods delivered by the Russian Post due to the presence of claims to the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods:
◦ application for a refund according to the sample;
◦ a copy of the report on identified nonconformities;
◦ a copy of the payment receipt;
◦ a copy of the inventory of the Shipment;
5.9 When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient shall sign the Order Delivery Form and pay for the Order (in the absence of 100% advance payment). The signature in the delivery documents indicates that there are no claims to the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods. The time spent by the courier at the Recipient's address is limited to 15 minutes.
5.10 When accepting an Order through a post office, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the event of claims to the delivered Goods (insufficiency, insertion of Goods other than the ordered one, manufacturing defects, other claims), the Recipient is obliged to fill out the application presented on the website in the Returns section and send it to us for review. The claim will be considered by us within 5 working days. In case of a positive decision, the Recipient, for its part, is obliged to pack the return well so that it does not suffer on the way to us, enclose a signed application (original), a copy of the receipt and passport. Refunds will only be credited to your bank account after we have received the return and verified its status.
5.11 The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time the Recipient receives the Goods and makes payment for it. Shipping costs are listed in the "Shipping" section. Claims to the quality of the purchased Goods that arose after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" and the warranty obligations of the Seller. In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of a refund of the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights".
6. Payment for goods
6.1 All settlements between the Parties shall be made in rubles.
6.2 The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
6.3 The price of the Goods on the Site may be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer is not subject to change.
6.4 The Seller has the right to provide temporary discounts on Goods and establish savings programs that give the right to permanent discounts. Types of discounts, bonuses, the procedure and terms of accrual are indicated on the Site and can be changed by the Seller unilaterally.
6.5 When carrying out marketing activities involving the investment of any objects in shipments with the Buyer's Order, the delivery of these investments is carried out at the expense of the Buyer. In order to cancel the investment, the Buyer must contact the Customer Service.
7. Return of goods and funds
7.1 Return of Goods of good quality:
7.1.2 The Buyer has the right to refuse the ordered Goods at any time prior to its receipt by sending a notification to the store in any convenient way (contact information is indicated on the website in the "Contacts" section). In the absence of a notification, the store has the right to demand from the buyer an advance payment for a new order if there are more than two orders in the buyer's history that were not paid due to the client's refusal from the transaction.
7.2.2 Return of the goods after receipt is possible within 14 days after receipt, provided that the goods were not in use, their consumer properties, presentation, original factory packaging, labels are preserved, and documents confirming the fact of purchase on the faceyoga website are attached. moscow or upon detection of a factory defect in the goods. Please note that some categories of goods of good quality are not subject to exchange and return (according to the Decree of the Government of the Russian Federation of January 19, 1998 N55 (as amended by the Decree of the Government of the Russian Federation of 10.20.1998 N1222 and paragraph 2 as amended by Decree of the Government of the Russian Federation of October 20, 1998 N 1222):
▪ 1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, spectacle lenses, child care items), medicinal products drugs.
▪ 2. Personal hygiene items (combs, hairpins, rubber bands, hair curlers, wigs, hairpieces and other similar products).
▪ 3. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others).
▪ 4. Perfumes and cosmetics such as "tester", "vintage", "sampler".
▪ 5. Sewing and knitwear (underwear, hosiery).
▪ 6. Articles and materials in contact with food, made of polymeric materials, including those for disposable use (dishes and tableware and kitchen utensils, containers and packaging materials for food storage and transportation).
▪ 7. Articles made of precious metals with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
7.1.3 If the Buyer refuses the Goods in accordance with clause 7.2.1 and clause 7.2.2, the Seller returns to him the cost of the returned Goods, except for the Seller's expenses associated with the transfer and return of the returned Goods to the Transport Company, if the transfer has already been implemented. The return is carried out within 10 days from the date of receipt of the returned Goods at the Seller's warehouse, together with the Buyer's completed application for return, located on the website in the "Return" section.
7.1.4 Upon receipt of the order, it is necessary to check the safety of the courier package and the correctness of the order. To check the quality of the products, the Buyer has the right to open the packaging of the products in front of the courier, if you are not satisfied with the quality of the aroma, the goods can be returned to the courier. If the integrity of the packaging of the goods is violated after the departure of the courier, the order can be returned only in case of a manufacturing defect. The courier is not authorized to give any advice and carry out the instructions of the client. Delivery is a separate service that is not an integral part of the goods purchased by the buyer. Its execution ends at the moment the client receives the goods and pays for it.
7.2 Return of the Goods of inadequate quality:
7.2.1 A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The difference in design or design elements from those stated in the description on the Site is not a sign of poor quality or non-functionality of the Goods.
7.2.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.
7.2.3 Upon delivery of the Goods, the Buyer puts his signature on the delivery receipt in the column: "The order was accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods." After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.
7.2.4 Claims for the return of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of presentation of the corresponding request (Article 22 of the Law of the Russian Federation "On Protection of Consumer Rights").
7.3 Refunds are made by returning the cost of the paid Goods to the bank account specified in the application.
8. Responsibility
8.1 The Seller is not liable for damage caused to the Buyer due to improper use of the Goods purchased from the Online Store.
8.2 The Seller is not responsible for the content and operation of external sites.
9. Confidentiality and protection of information provided by the buyer
9.1 The personal data of the User/Buyer is processed in accordance with the Federal Law "On Personal Data" No152-FZ and the Seller's Privacy Policy.
9.2 By providing his personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.
9.3 The Seller uses the personal data of the User/Buyer:
◦ to register the User on the Site;
◦ to fulfill its obligations to the User/Buyer;
◦ to evaluate and analyze the operation of the Site;
◦ to determine the winner in promotions held by the Seller
9.3.1 The Seller has the right to send informational, including advertising messages, to the e-mail and mobile phone of the User/Buyer with his consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer
9.4 The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
9.5 The Seller receives information about the IP address of the visitor from the site faceyoga.moscow. This information is not used to identify the visitor.
9.6 The Seller is not responsible for the information provided by the User/Buyer on the Site in a public form.
10. Additional terms
10.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2 The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
10.3 The relations between the User/Buyer and the Seller are subject to the provisions of the Russian legislation.
10.4 In case of questions and claims from the User / Buyer, he must contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
10.5 The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
User - an individual, a visitor to the Site, accepting the terms of this Agreement and wishing to place Orders on the site faceyoga.moscow
Buyer - the User who placed the Order on faceyoga.moscow
Seller - Name LLC "DALI", TIN 7743258154, KPP 774301001, Account (₽)
40702810601500020496, Moscow, BIK 044525999, Corr. account 30101810845250000999, Jur. Address: Leningradskoe shosse, 56 of 6, room 2, room 13
Online store - an Internet site owned by the Seller, located on the Internet at faceyoga.moscow, where the Goods offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Goods to the Buyers.
Website: faceyoga.moscow
The product is genuine high-quality cosmetics^ presented for sale on the Seller's Website.
Order - a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer and the Goods selected on the Site.
1. General Provisions:
1.1 The Seller sells the Goods through an online store at faceyoga.moscow
1.2 When ordering Goods through the Online Store, the User agrees to the terms of sale of the Goods set forth below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement), the User is obliged to stop using the service and leave the site faceyoga.moscow
1.3 These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Clause 2 of Article 43 7 of the Civil Code of the Russian Federation.
1.4 The User agrees to the Terms of Sale of Goods automatically by placing an order or registering on the Seller's website.
1.5 The Agreement may be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force after 10 (ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
1.6 The Agreement comes into force from the moment the Seller sends the Buyer an electronic confirmation of acceptance of the Order when the Buyer places the Order without authorization on the Site. Seller or from the moment of registration of the User on the Site faceyoga.moscow
2. Subject of the agreement:
2.1 The subject of this Agreement is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, the Goods presented in the online store catalog at faceyoga.moscow
2.2 This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.
3. Registration on the site
3.1. Registration on the Site is carried out at faceyoga.moscow through the registration form
3.2 Registration on the Site is not obligatory for placing an Order, since an order by phone and a “quick order” are provided.
3.3 The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4 The user undertakes not to disclose to third parties the login and password specified by him during registration. If the User has suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify the Seller about this by sending an appropriate e-mail to info@faceyoga.moscow
4. Product and purchase procedure
4.1 The Seller ensures the availability of the Goods presented on the Site in its warehouse. The photographs accompanying the Product are merely illustrations of the Product and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. For clarification and information on the Goods, the Buyer must contact the Customer Support Service via a free hotline.
4.2 All products are certified and fully comply with all norms and quality standards, confirmed by the relevant documents (Certificate of Conformity or Declaration of Conformity).
4.3 If the Goods ordered by the Buyer are not in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Buyer by sending an appropriate e-mail to the address specified by the Buyer during registration, or by calling the Seller's Call Center operator.
4.4 In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid for.
4.5 The Seller has the right to cancel the Buyer's Orders, which include the Goods, which the Buyer has previously refused, indicating reasons not related to the presence of defects in these Goods.
4.6 The Seller has the right to refuse to place an Order without explaining the reason for the refusal.
4.7 To place an order, after clicking the "Add to cart" button in the product card, go to the cart, indicate the required number of copies of each product and click on the "Place an order" button. Then, in the proposed form, you need to fill in the contact details, indicate the method and address of delivery and click on the "Place an order" button. In the third step of placing an order, you must pay for the order through the external e-POS service, if a non-cash payment method was selected.
4.8 The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.
4.9 After placing an Order on the Site, the Buyer is provided with information about the expected delivery date by sending an electronic message to the address specified by the Buyer during registration, or by phone. The manager servicing this Order specifies the details of the Order, agrees on the delivery date, which depends on the availability of the ordered Goods in the Seller's warehouse and the time required for processing and delivery of the Order.
4.10 The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by the manager servicing the Order by e-mail, sms and / or during a control call to the Buyer.
5. Delivery
5.1 The methods of delivery of the Goods are indicated on the Site in the "Delivery" section
5.2 The territory of delivery of the Goods presented on the Site is limited to Moscow
5.3 Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
5.4 Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible to receive the Order paid in cash by the above persons, the Order may be handed over to a person who can provide information about the Order (consignment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
5.5 In order to avoid cases of fraud, as well as to fulfill the assumed obligations specified in clause 5. of this Agreement, upon delivery of a prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the order receipt. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3.).
5.6 The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order affixes a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.
5.7 The cost of delivery of each Order is calculated individually, based on the weight of the Goods, the region and method of delivery, as well as (if necessary) the form of payment, and is indicated on the Site at the last stage of placing the Order.
5.8 The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or the Goods are received by the Recipient at the post office or at the post office. Upon receipt of the Order at the post office, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open it in the presence of Russian Post employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the event that there are claims to the delivered Goods (underinvestment, insertion of the Goods other than the item indicated in the inventory, manufacturing defects, other claims), at the direction of the Recipient, the employees of the Russian Post draw up a Statement of Identified Inconsistencies. If the Recipient has not filed claims in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods. In the event of the return of the Goods delivered by the Russian Post due to the presence of claims to the Goods, the Recipient is obliged to attach the following documents to the Shipment containing the returned Goods:
◦ application for a refund according to the sample;
◦ a copy of the report on identified nonconformities;
◦ a copy of the payment receipt;
◦ a copy of the inventory of the Shipment;
5.9 When accepting the Order from the courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient shall sign the Order Delivery Form and pay for the Order (in the absence of 100% advance payment). The signature in the delivery documents indicates that there are no claims to the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods. The time spent by the courier at the Recipient's address is limited to 15 minutes.
5.10 When accepting an Order through a post office, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the event of claims to the delivered Goods (insufficiency, insertion of Goods other than the ordered one, manufacturing defects, other claims), the Recipient is obliged to fill out the application presented on the website in the Returns section and send it to us for review. The claim will be considered by us within 5 working days. In case of a positive decision, the Recipient, for its part, is obliged to pack the return well so that it does not suffer on the way to us, enclose a signed application (original), a copy of the receipt and passport. Refunds will only be credited to your bank account after we have received the return and verified its status.
5.11 The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the time the Recipient receives the Goods and makes payment for it. Shipping costs are listed in the "Shipping" section. Claims to the quality of the purchased Goods that arose after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" and the warranty obligations of the Seller. In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not give the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer and does not imply the possibility of a refund of the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights".
6. Payment for goods
6.1 All settlements between the Parties shall be made in rubles.
6.2 The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.
6.3 The price of the Goods on the Site may be changed by the Seller unilaterally. In this case, the price of the Goods ordered by the Buyer is not subject to change.
6.4 The Seller has the right to provide temporary discounts on Goods and establish savings programs that give the right to permanent discounts. Types of discounts, bonuses, the procedure and terms of accrual are indicated on the Site and can be changed by the Seller unilaterally.
6.5 When carrying out marketing activities involving the investment of any objects in shipments with the Buyer's Order, the delivery of these investments is carried out at the expense of the Buyer. In order to cancel the investment, the Buyer must contact the Customer Service.
7. Return of goods and funds
7.1 Return of Goods of good quality:
7.1.2 The Buyer has the right to refuse the ordered Goods at any time prior to its receipt by sending a notification to the store in any convenient way (contact information is indicated on the website in the "Contacts" section). In the absence of a notification, the store has the right to demand from the buyer an advance payment for a new order if there are more than two orders in the buyer's history that were not paid due to the client's refusal from the transaction.
7.2.2 Return of the goods after receipt is possible within 14 days after receipt, provided that the goods were not in use, their consumer properties, presentation, original factory packaging, labels are preserved, and documents confirming the fact of purchase on the faceyoga website are attached. moscow or upon detection of a factory defect in the goods. Please note that some categories of goods of good quality are not subject to exchange and return (according to the Decree of the Government of the Russian Federation of January 19, 1998 N55 (as amended by the Decree of the Government of the Russian Federation of 10.20.1998 N1222 and paragraph 2 as amended by Decree of the Government of the Russian Federation of October 20, 1998 N 1222):
▪ 1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, devices and equipment, oral hygiene products, spectacle lenses, child care items), medicinal products drugs.
▪ 2. Personal hygiene items (combs, hairpins, rubber bands, hair curlers, wigs, hairpieces and other similar products).
▪ 3. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others).
▪ 4. Perfumes and cosmetics such as "tester", "vintage", "sampler".
▪ 5. Sewing and knitwear (underwear, hosiery).
▪ 6. Articles and materials in contact with food, made of polymeric materials, including those for disposable use (dishes and tableware and kitchen utensils, containers and packaging materials for food storage and transportation).
▪ 7. Articles made of precious metals with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
7.1.3 If the Buyer refuses the Goods in accordance with clause 7.2.1 and clause 7.2.2, the Seller returns to him the cost of the returned Goods, except for the Seller's expenses associated with the transfer and return of the returned Goods to the Transport Company, if the transfer has already been implemented. The return is carried out within 10 days from the date of receipt of the returned Goods at the Seller's warehouse, together with the Buyer's completed application for return, located on the website in the "Return" section.
7.1.4 Upon receipt of the order, it is necessary to check the safety of the courier package and the correctness of the order. To check the quality of the products, the Buyer has the right to open the packaging of the products in front of the courier, if you are not satisfied with the quality of the aroma, the goods can be returned to the courier. If the integrity of the packaging of the goods is violated after the departure of the courier, the order can be returned only in case of a manufacturing defect. The courier is not authorized to give any advice and carry out the instructions of the client. Delivery is a separate service that is not an integral part of the goods purchased by the buyer. Its execution ends at the moment the client receives the goods and pays for it.
7.2 Return of the Goods of inadequate quality:
7.2.1 A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The difference in design or design elements from those stated in the description on the Site is not a sign of poor quality or non-functionality of the Goods.
7.2.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.
7.2.3 Upon delivery of the Goods, the Buyer puts his signature on the delivery receipt in the column: "The order was accepted, the completeness is complete, I have no complaints about the quantity and appearance of the goods." After receiving the Order, claims for external defects of the goods, their quantity, completeness and presentation are not accepted.
7.2.4 Claims for the return of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of presentation of the corresponding request (Article 22 of the Law of the Russian Federation "On Protection of Consumer Rights").
7.3 Refunds are made by returning the cost of the paid Goods to the bank account specified in the application.
8. Responsibility
8.1 The Seller is not liable for damage caused to the Buyer due to improper use of the Goods purchased from the Online Store.
8.2 The Seller is not responsible for the content and operation of external sites.
9. Confidentiality and protection of information provided by the buyer
9.1 The personal data of the User/Buyer is processed in accordance with the Federal Law "On Personal Data" No152-FZ and the Seller's Privacy Policy.
9.2 By providing his personal data when registering on the Site, the User agrees to their processing by the Seller, including for the purpose of promoting goods and services by the Seller.
9.3 The Seller uses the personal data of the User/Buyer:
◦ to register the User on the Site;
◦ to fulfill its obligations to the User/Buyer;
◦ to evaluate and analyze the operation of the Site;
◦ to determine the winner in promotions held by the Seller
9.3.1 The Seller has the right to send informational, including advertising messages, to the e-mail and mobile phone of the User/Buyer with his consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer
9.4 The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
9.5 The Seller receives information about the IP address of the visitor from the site faceyoga.moscow. This information is not used to identify the visitor.
9.6 The Seller is not responsible for the information provided by the User/Buyer on the Site in a public form.
10. Additional terms
10.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
10.2 The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service of the Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
10.3 The relations between the User/Buyer and the Seller are subject to the provisions of the Russian legislation.
10.4 In case of questions and claims from the User / Buyer, he must contact the Seller by phone or in any other available way. The parties will try to resolve all disputes that arise through negotiations; if an agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
10.5 The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
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